The whole process from check out to check in was great. Alamo did not have the car I reserved but gave me a free upgrade. The car was roomy and drove great!!! I will definitely rent again.
I usually fly into CVG and always rent with Alamo but with this type of service DAY will be my first choice due to the outstanding service I received from Alamo representative in the booth.
My second time renting in June, this same young man went above and beyond, in my opinion, to locate the same type of vehicle he had suggested in Feb with minimum miles.
The young man in the booth at the DAY airport was exceptional in my opinion. My experience renting in DAY in Feb was beyond satisfactory due to the young man in the booth recommending a particular vehicle after telling him my travel destination.
If negative stars were an option, I would assign them. Penny at the counter is the rudest individual I have ever met in customer service. I had a reservation with Hertz, who tried to tack on frivolous, undisclosed charges. I didn't want to do business like that and decided to use a different company. There were multiple car rental counters, but I was told only 3 were currently taking walk up customers (Alamo, Enterprise, and another). I went the enterprise counter because I've used their company multiple time before. I approached the counter and explained the situation I just walked away from. I explained what I needed and asked the gentleman if he could help. He began to help me, but was cut off by Penny, sitting in the neighboring chair. She had her nose stuck in a book and didn't even look at me till I asked for her name. She cut him off by screaming at him "We aren't taking walk ups right now!" I asked why because there wasn't a sign posted stating that and I had just been told they were renting. The gentleman didn't have an answer and looked at Penny, who resumed reading her book without answering. I said it was ridiculous they didn't have a sign posted and asked for her name. She longed at me with an eye roll and said, "It's Penny", and resumed her book again. Using either of these companies will be the BIGGEST MISTAKE of your trip. I booked a car with Budget, on my phone, for a fraction of the cost and much friendlier service. Penny, single handedly, cost both Enterprise and Alamo the loss of a regular customer - and anyone that asks for my advice and recommendations.
So on yesterday date 8/11/2017 I had 2 reservations one for a premium vehicle and the other for a luxury vehicle I chose the luxury reservation to go with because I was attending a wedding and wanted to ride in something nice. So according to my reservation it told me that my rental wouldn't be no more then $40 per my online reservation. So when I get to the pick up counter I gave the gentleman my license and credit card to enter information and go ahead and swipe my credit card. Well he swipes my credit card and then tells me that my card declined and did I have another one I said sure and gave him my other credit card and what do you know he tells me that one declined as well which I knew I had made I had enough to cover the rental charges and a little extra. So I ask what's the total for my rental he says it $77+ dollars and I asked for an explanation why and he told me it was because of airport taxes and fees so I step away for the counter and make a call to my credit card company as seeing I had to get to this wedding that I was apart of the wedding party to move more funds I didn't intended on using. So make a long story short I moved the funds got the vehicle and left to make it to the wedding on time which btw I was still late to and once I finally was able to sit down and look over the rental contract he without my knowledge added the insurance to the rental so that's why it wasn't what my reservation had quoted me. And I usually rent from Avis or Dollar. I'm not going rent from there again if I'm not getting the rate quoted to me as I should be and not getting insurance coverage added when I pay $350 for personal insurance that covers rental cars as well.
Ease of pick up and drop off and price. Alamo was great.
Alamo Rent A Car is a US Car Rental based in Vandalia, Ohio. Alamo Rent A Car is located at 3600 Terminal Dr, Vandalia, OH 45377, USA.
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