Tried calling multiple times with the phone just ringing out finally a woman answered, told me she couldn't provide me with more information because my claim was over a week old... Are you kidding me?!?! After I became insistent that she provide me with more information, she hung up the phone on me. I don't understand how the people who receive the cars and report them damaged don't have any further information to provide. Actually, now she's hung up on me twice. They must recruit from the DMV.
Nobody ever inspected the car before or after and they're trying to charge me $200... I returned the car in the exact condition it was received in.
Dealing with an erroneous "damage" claim upon return.
DO NOT RENT FROM HERE
DO NOT RENT FROM THIS LOCATION!!!
A long wait for no apparent reason, followed by pressure to purchase a bunch of add-ons, even though it was all done on-line prior to my arrival. They asked for my personal credit card, even though my company paid in advance, with the company card. I relented only after being promised that no charges or holds would be placed, and that it was only a precautionary measure. The car I rented was dirty, and had an 1/8 of a tank of gas, even though they promised it would be filled. I reported this to the attendant who wrote a note on my paperwork and told me to just return it with the same amount of gas. I then vacuumed the car, and filled it up, because I am on a business trip and didn't want to seem unprofessional. I drove less than 60 miles, turned the car in with more than 3/4 of a tank, and two days later my card was charged $95 for the rental. I now have to wait until Monday to call and dispute the double charge, because my company also paid and now I am forced to pay. If you go online and look at the reviews there are thousands of similar stories. How is this legal? How is this company still in business? Don't rent from these people!!!
I was charged for a rental car I never received had to go thru hell and high waters with people from Dublin Ireland AND ONLY GOT A PORTION OF MY MONEY BACK DO NOT RENT FROM THEM EVERY RUNNNNNN
The first car they tried to give me was so dirty you couldn't see out the windows and when I asked for something cleaner I was treated like I'd asked the employee for her first born child. The second car was only marginally better and had sticky tape residue on the doors and trunk. When I returned the car at 6:30am Dollar was the only car rental agency that was unmanned and the only key drop is at there counter at the far end of the terminal. Anybody but Dollar.
DO NOT RENT FROM HERE. I called the number that was on the website only to find out later that they are a third party. The lady I spoke with on the phone made my reservation with my debit card, told me that I needed to pay the remaining balance when I get to the counter. I tried to use my debit card like I HAVE DONE IN THE PAST and the lady at the desk informed me that I could not use my debit card. So I say.. okay just give me a refund so I can use that money to rent from somewhere else. She says that she can't because they weren't the company that charged me. Are you kidding me???? What a joke of a company! So I call the company that charged me and they say that they would probably not give me a refund because it's in the terms and conditions (about not using a debit card). I'm like.." I did it over the phone, how can I look at terms and conditions while I am talking to someone on the phone?" She says..Did you say that the person took your credit card information over the phone? I said yes. She says that they aren't supposed to do transactions over the phone. I ask for a refund and she said that there has to be an investigation and it would take 10-20 days!! Beyond p1$$3d right now.
If you absolutely insist on saving just a few dollars, take lots of pictures of your vehicle when you pick it up and drop it off. Make sure to report any damage you find, no matter how slight.
Dollar Rent A Car is a US Car Rental based in Vandalia, Ohio. Dollar Rent A Car is located at 3600 Terminal Dr, Vandalia, OH 45377, USA.
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